How Super Chix Drives Coast-to-Coast Consistency with Operandio

Super Chix is a premium quick-service brand specializing in “The Last True Chicken Sandwich” and fresh-frozen custard. With a rapidly growing footprint stretching from coast to coast, Super Chix focuses on high-quality ingredients and a “cut-and-paste” consistency across all its corporate and franchised locations.

The company is led by an operations team dedicated to maintaining elite standards in food safety and brand integrity while scaling their unique, high-energy dining experience.

The challenge

Before partnering with Operandio, Super Chix struggled with the limitations of “big company” software providers who lacked a personal touch and didn’t incorporate user feedback. Maintaining brand-wide consistency across multiple states was difficult when relying on manual processes and PDF-based training documents.

The leadership team needed a way to eliminate “management holes” and move away from paper checklists and hand-written labels, which offered zero visibility into whether tasks were actually being completed accurately. For a brand aiming for national uniformity, the lack of real-time data was a significant hurdle to effective coaching and remote management.

The solution

Super Chix implemented Operandio to digitize their entire operational framework, focusing on:

• Driving Brand Consistency: Creating a unified “cut-and-paste” experience across all restaurants.
• Automating Compliance: Moving to digital time and temp logs and automated labeling.
• Remote Management: Gaining the ability to audit and coach stores without being physically present.

The platform became the central hub for the brand’s “Super Chix Certification,” providing a structured environment for both crew and management training.

Seamless Implementation and Training

The rollout was remarkably efficient, with most stores fully implemented within a single week. The Operandio support team worked directly with franchisees to set up hardware like printers and tablets, ensuring a friction-free transition.

The intuitive nature of the system meant that while support was available instantly, the staff found the interface so user-friendly that they could hit the ground running with minimal hand-holding.

Results

• Improved Health Scores: Super Chix saw a drastic improvement in health department scores due to easier monitoring of time and temp completion lists.
• Enhanced Visibility & Coaching: District managers now use brand-wide rankings and audit histories to coach stores remotely, identifying exactly where intervention is needed.
• Reliable Food Safety Technology: The integration of LoRaWAN temperature monitoring sensors and automated labeling has revolutionized their expiration tracking and catering prep.
• Operational Efficiency: Automatically scheduled checklists (categorized by opening/closing/shift prep) have reduced the need for micromanagement, allowing managers to focus on the guest experience.
• Ingrained Training (LMS): By moving from static PDFs to an interactive Learning Management System (LMS), Super Chix can now track certification progress and ensure every polo-wearing manager is “Super Chix Certified.”

Conclusion

By going digital with Operandio, Super Chix has transformed from a brand managing via guesswork to one powered by data. The result is a more compliant, consistent, and scalable operation that ensures whether a customer visits a store in the East or the West, they receive the exact same premium experience.