Confident Kids Early Learning Centres operate multiple childcare services across South Australia, delivering high-quality early education with a strong emphasis on safety, wellbeing and compliance. With a passionate team and a commitment to delivering exceptional care, Confident Kids understands the importance of maintaining consistent standards across every centre, every day.

The childcare sector is highly regulated under the National Quality Framework and Confident Kids places compliance at the heart of its operations. Creating simple, practical ways to implement policies and procedures is essential to ensuring children’s safety and educators’ confidence. As the group expanded, the need for a more unified, digital approach to managing daily tasks and compliance became increasingly clear.

The Challenge

Before implementing Operandio, Confident Kids relied on another software provider, but the system lacked the flexibility needed to support the unique workflows, documentation requirements and compliance standards required in childcare.

With educators and leaders spread across multiple centres, maintaining consistent execution of daily tasks and ensuring accurate record-keeping for regulatory purposes became increasingly difficult. Key challenges included:

• Inconsistent documentation across centres
• Limited visibility of task completion at a head-office level
• A lack of flexibility in the previous system
• Difficulty ensuring educators understood and carried out safety and compliance tasks consistently
• Manual processes that created gaps in regulatory evidence and follow-up

Confident Kids needed a platform that was simple for educators, adaptable to childcare workflows and capable of providing clear visibility over operations and compliance at all times.

The Solution

Confident Kids selected Operandio for its intuitive interface, customisable templates and powerful reporting tools. The platform offered the flexibility they were missing while providing a centralised, easy-to-manage system for daily operations, compliance, and quality assurance.

Operandio helped Confident Kids standardise their operations through:

Digital checklists for daily childcare operations

All centres now follow consistent, structured digital workflows for opening and closing checks, cleaning routines, room setup, playground inspections, and more. Educators can easily document completion, while leaders can view activity in real time.

Compliance mapping to NQS and National Regulations

Using Operandio’s tagging system, each operational task and audit item can be mapped to relevant National Regulations, NQS Quality Areas, or internal policies. This ensures every action is backed by clear regulatory evidence.

Improved visibility and follow-up

Centre Directors and Area Managers now have complete oversight of task completion across all locations. Any gaps in compliance or missed tasks can be identified immediately, ensuring quicker follow-up and stronger alignment with regulatory standards.

Streamlined incident, health and safety processes

Daily health and safety checks are now managed digitally, improving documentation for playground inspections, food safety tasks, cleaning schedules, sleep/rest compliance, and risk assessments.

Flexible templates tailored to childcare needs

Unlike their previous system, Operandio allows Confident Kids to create and adjust procedures, audits, and workflows specific to their centre operations, ensuring accuracy and practicality for educators.

Seamless onboarding and implementation

The rollout was described as “seamless and complete,” with educators able to adopt the platform quickly due to its straightforward, user-friendly design.

How Operandio transformed operations across Confident Kids

• Consistent execution across all centres through standardised digital checklists
• Greater regulatory confidence thanks to mapped compliance tasks and better documentation
• Reduced administrative burden by replacing manual or inconsistent processes
• Better oversight for Directors and leadership teams
• A centralised, single source of truth for operations and compliance

Future Outlook

With strong foundations in place, Confident Kids Early Learning Centres are positioned for continued growth and consistency across their network. Operandio will remain a key partner in supporting compliance, quality assurance, and frontline execution as their operations evolve.

By choosing Operandio, Confident Kids is reducing compliance risk, improving educator confidence, and elevating operational excellence across every centre – ensuring children and families continue to receive the exceptional care they are known for.