Escalante is a 30+ year old family owned golfing brand with nearly 30 properties across 15 US states. Escalante’s notable properties include Black Hawk Golf Club, The Raven Golf Club at Three Peaks, Pine Creek Golf Club, Grand Haven Golf Club and French Creek. In addition to world-class golfing facilities, Escalante properties feature resorts, hotels & accommodation, gyms, pools, health clubs, and restaurants, offering a comprehensive experience for over 10,000 members and visitors nationwide. They also own the prestigious Tarpon Cove Yacht & Racquet Club, an exclusive waterfront property that hosts various events, including corporate retreat functions, weddings, and tennis tournaments.

Escalante’s courses have hosted 68 PGA, 30 LPGA, 9 USGA, and 5 LIV golf events, making it a key player in professional golfing. The company employs thousands of staff and emphasizes attention to detail at every level to drive a bold vision – to be the most influential golf company in the world.

The Challenge

With many properties and thousands of staff, Escalante needed a solution to ensure consistent excellence across its different subbrands, venues, and staff. In an industry like golf, coupled with hospitality, where perfection is essential, standardizing processes, brand standards, and compliance is critical.

The Escalante team faced challenges tracking audits and inspections across multiple properties in different states. Escalante’s head office also faced difficulties managing, tracking, and securely storing audits and assessments without a centralized system. Most checks were conducted using outdated, paper-based processes at each location, further amplifying the risk of human error, inefficiencies, and inconsistencies.

This lack of standardization created a significant challenge for the business. Without a centralized hub for auditing with a robust reporting function, Escalante struggled to ensure that audits and inspections were conducted on time and to standard.

The Solution

Operandio worked closely with Escalante to understand its unique needs and challenges. Together, they created a tailored solution that standardized the auditing process for various business functions across their entire property portfolio, eliminating the need for paper-based reporting.

The new system allows staff to digitally conduct, review, and submit audits and inspections monthly, quarterly, and annually. It also allows users to create corrective actions and assign and report on them to ensure that follow-up tasks and issues are addressed. Frontline staff now benefit from a straightforward, standardized process, without paper records, across all venues. External inspections are simplified, with all necessary documentation accessible at the touch of a button.

Escalante’s head office now has access to a digital dashboard where all reports and inspections are stored in one place. This centralized system allows head office to track each course and make informed decisions based on real-time data, ensuring Escalante’s high standards are consistently met across locations.

By implementing Operandio’s tailored solution, Escalante has transformed operations, allowing teams to focus more on delivering exceptional experiences rather than managing complex, outdated processes. The move from paper-based systems to digital workflows has improved internal efficiencies and saved staff hours every week.

With this approach to audits and inspections, Escalante is now better equipped to scale, ensuring that every one of its venues remains consistent in quality and service. The solution has streamlined operations and allowed frontline staff and head office to work more

Key Takeaways on how Operandio helped Escalante Golf streamline its auditing process

• Streamlined Reporting for Multi-Unit Management: Operandio delivered a digitized reporting system that allowed the head office to see all the reports nationwide in one centralized location. Escalante Golf now manages its audits across locations quickly with specific actionable insights.
• Consistency Across Locations: Removing outdated paper-based reporting allowed Escalante to ensure that key ongoing processes were standardized across all properties to the same standard. 
• Robust Audits & Inspections for Compliance:  Escalante can now easily track reports more efficiently and ensure they meet regulatory requirements around food safety, industry compliance and workplace health and safety. Custom audit forms and compliance checklists help maintain operational excellence and standardize expectations.
• Access to World-Class Customer Support: Operandio has world-class customer service available to Escalante whenever its team needs it. Operandio’s customer success team provides responsive troubleshooting, onboarding assistance, and anything else Escalante needs. This ensures Escalante can maximize platform efficiency and continue delivering world-class operations seamlessly.

Looking ahead

After standardizing its reporting processes, Escalante is taking the next step. With over 30 properties in their multi-unit portfolio, collecting and analyzing feedback is crucial to the brand’s ongoing growth and success.

Operandio is working with Escalante to create digital feedback forms that members can easily submit, removing the need for paper-based forms. All feedback will be stored in one digital location, enabling staff at all levels to track responses and make real-time adjustments to improve the member experience. Escalante will utilize one of Operandio’s newest features with offline forms, allowing forms to be filled out anywhere, even if the internet connection is unstable. This is perfect for the world of golf, where WiFi is at a premium. This initiative will provide Escalante’s head office with better insights, allowing them to continuously improve the quality of service and stay ahead of customer expectations. Operandio will continue to partner with Escalante Golf in their vision to be the most influential golf company in the world.