Launched in the heart of New York City in 2016, Tex’s Chicken quickly became a local favorite with its iconic fried chicken and juicy cheeseburgers. What started as one bustling storefront has grown into 52 locations across the U.S., with sights now set on nationwide franchising.

The challenge

As Tex’s Chicken expanded rapidly, consistency became a growing concern:

• Stores operated in silos, each interpreting processes slightly differently.
• Managers were trained once but didn’t always stay current with evolving brand standards.
• Headquarters had limited oversight into whether day-to-day operations aligned with expectations.
• Entering the franchise market meant Tex’s needed bulletproof systems to maintain quality.

The solution

Tex’s Chicken adopted Operandio to unify its operations and standardize execution across all locations.

• Digital SOPs and checklists that can be updated instantly and deployed brand-wide.
• Live dashboards give leadership full visibility into operational performance.
• Mobile-first training ensures every manager is equipped with up-to-date processes.
• Franchise-ready frameworks make it easy to onboard new stores with confidence.

The Results

Implementing Operandio led to significant improvements in Tex Chicken’s operations:

• 100% visibility into store-level compliance.
• 40% reduction in manager onboarding time.
• Brand consistency safeguarded—across 52 stores and counting.
• Franchise program launched with the infrastructure to support rapid, high-quality growth.

Looking Ahead

With Operandio now a core part of its operational toolkit, Tex’s Chicken is poised to grow faster and smarter. From the fryer to the front counter, every store now runs on the same clear, consistent standards ensuring guests get the same amazing experience, no matter the location.