Manage and investigate incidents with total oversight

Move from reporting to resolution with structured investigations, root-cause analysis and corrective actions. Ensure every incident is documented, reviewed and closed properly.

4.9 stars across hundreds of reviews
Operandio - Incident Management & Investigation Software
Trusted by thousands of multi-unit service businesses & franchise groups worldwide
Operandio - Structured incident workflows from report to closure
Feature

Structured incident workflows from report to closure

Standardize your approach to incident management with predefined workflows. Capture incident details, assign responsibilities, document findings and record final outcomes in a single audit-ready record.

Operandio - Root-cause analysis and investigation tools
Feature

Root-cause analysis and investigation tools

Use built-in investigation templates to capture root causes, contributing factors and evidence. Link incidents to hazards, risk registers or previous events for deeper insights.

Operandio - Corrective actions embedded into every investigation
Feature

Corrective actions embedded into every investigation

Automatically generate corrective actions from investigation findings. Assign tasks to responsible parties, set deadlines, add evidence and track completion – ensuring no action is overlooked.

Operandio - Incident trends and performance reporting
Feature

Incident trends and performance reporting

Analyse incident frequency, severity, location breakdowns and recurring patterns. Identify systemic issues and use insights to strengthen training, controls and preventative measures.

Incident Management & Investigations are just the start

Explore our full suite of Healthy & Safety Management (EHS) Solutions.

Operandio - Franchise and Multi Unit Mangement Platform

You’re in good company

Companies just like yours are using Operandio to achieve staff accountability, safety, compliance and consistent business processes across all their locations.

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frontline teams use Operandio every day
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of hours saved every week
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happy customers around the world

Organisations rely on Operandio to manage incidents with accountability and transparency

Frequently asked questions

By using structured incident workflows, you can standardize your approach from the moment a report is filed to the final closure. Predefined workflows guide managers through capturing specific details and documenting outcomes, resulting in a single, audit-ready record that ensures no steps are skipped, regardless of the location.

Yes. Operandio includes root-cause analysis tools and built-in investigation templates. These allow you to capture contributing factors and link specific incidents back to your central risk register. This shift from “what happened” to “why it happened” provides the deep insights needed to prevent similar events in the future.

The platform embeds corrective actions directly into the investigation process. Once a finding is recorded, you can automatically generate tasks, assign them to the responsible parties, and set firm deadlines. This ensures that every recommendation from an investigation is tracked to completion and nothing is overlooked.

Absolutely. Our performance reporting analyzes incident frequency, severity, and recurring patterns across all your sites. By identifying systemic issues through these trends, you can strengthen your training programs and implement preventative measures where they are needed most, proactively improving your overall safety culture.

Ready for smarter incident investigations?
Operandio provides structured workflows and root-cause analysis tools to standardize incident management, ensuring every investigation leads to documented corrective actions and data-driven safety improvements across your entire network.