With 50+ locations across the U.S., Flagship Restaurant Group is known for pushing the boundaries of high-end casual dining through unique culinary concepts, exceptional guest experiences, and innovative food sourcing. Managing daily operations, compliance, and food safety across multiple brands—including Blue Sushi Sake Grill, Plank, PYRO, Memoir, Clio, Palma, Cham Pang Lanes, and Roja Mexican Grill + Margarita Bar—requires precise execution, consistency, and efficiency at scale.

The Challenge

Before adopting Operandio, Flagship Restaurant Group faced significant operational challenges that hindered efficiency and scalability across its 50+ locations.

Their existing platform was cumbersome, lacked critical functionalities, and offered poor support, making it difficult for teams to manage day-to-day operations effectively. As a legacy platform, it also had an outdated interface that made it difficult for staff to navigate.

Onboarding new staff was slow and inefficient, as their previous system provided little assistance, leading to wasted time and delays in getting employees up and running. Task management and inspections were inconsistent, with frontline teams struggling to complete daily, weekly, and monthly operational checklists, resulting in gaps in execution and compliance.

Additionally, their food prep labeling process was not working as well as it should, leaving room for errors, inefficiencies, and inconsistencies across locations. Perhaps most frustrating was the lack of real-time visibility and customization options, making it difficult for headquarters to track compliance, oversee task execution, and make data-driven decisions.

For Flagship, maintaining the highest standards in food safety, compliance, execution and staff training was critical for their brand and operations but they needed a smarter, more streamlined way to manage it all. Operandio delivered just that.

The Solution

Flagship Restaurant Group implemented Operandio across all locations, replacing their outdated system with an intuitive, all-in-one operations management platform. Operandio worked closely with Flagship’s leadership to migrate existing checklists, tasks, training modules and data. We tailored the solution, ensuring it aligned with their unique needs and helped bring their vision of “Stories You Can Taste” to life with operational excellence.

How Operandio Helped Flagship Restaurant Group

• Seamless Task Management & Digital Checklists: Every restaurant team now follows structured digital checklists for opening, closing, shift prep, and food safety procedures. Operators can easily track completed tasks in real-time, ensuring no critical steps are skipped. District managers and executives gain instant visibility into location performance, enabling proactive decision-making.
• Access to World-Class Customer Support: Flagship Restaurant Group now benefits from unrivaled accessibility and availability when they need support. Operandio’s dedicated customer success team provides responsive troubleshooting, onboarding assistance, and ongoing optimization guidance. This ensures Flagship can maximize platform efficiency and continue scaling operations seamlessly as they add more locations to their portfolio.
• Automated Food Prep Labeling System: Operandio’s Food Label Printing System eliminated manual labeling errors and standardized labeling processes across all locations. This improved food safety compliance and helped ensure consistency in food prep practices. Staff now save hours every week with streamlined labeling workflows, reducing waste and improving efficiency.
• Robust Audits & Inspections for Compliance: Flagship teams can now complete and track restaurant inspections far more easily, ensuring every location meets corporate and regulatory compliance standards. Custom audit forms and compliance checklists help maintain operational excellence and standardize expectations across all brands.
• Real-Time Reporting & Insights for Leadership: Headquarters now has a clear, real-time view of task completion rates, food safety metrics, and audit results across all locations. Instead of managing multiple disconnected reports, executives can quickly analyze trends and pinpoint operational strengths and weaknesses. This data-driven approach enables better forecasting, smarter decision-making, and improved accountability across all teams.

The Results

Since integrating Operandio, Flagship Restaurant Group has transformed its day-to-day operations, ensuring every restaurant operates with efficiency, consistency, and compliance. By replacing fragmented systems with one powerful platform, the group has been able to:

• Save time on daily operational processes
• Increase compliance & food safety standards
• Streamline staff training and development with seamless onboarding
• Save significant costs by implementing Operandio as an all-in-one solution
• Reduce manual errors & inconsistencies
• Improve leadership visibility across all locations

With Operandio, Flagship Restaurant Group is now more agile, efficient, and prepared for future growth, reinforcing its reputation for delivering exceptional dining experiences at scale.

Looking Ahead

With a growing portfolio of restaurant brands, Flagship Restaurant Group understands that operational efficiency and standardization are key to sustaining its success. By leveraging Operandio’s real-time reporting, task automation, and compliance management tools, the group can continue to streamline workflows, optimize staff performance, and enhance food safety standards across all locations. As the industry evolves, Operandio will work closely with Flagship to implement new innovations, provide ongoing support, and adapt to the ever-changing demands of high-end casual dining—ensuring they remain at the forefront of operational excellence.

As Flagship Restaurant Group continues expanding its national presence in the USA, Operandio will remain a key partner in supporting them to scale their operations, ensuring every location delivers excellence, consistency, and compliance at the highest level.