Best Hotel Management Software 2023

By David Rigbye January 17, 2023

Are you looking for the best hotel management software? If you are running a hotel, chances are you already have a series of standard operating procedures in place. If you already run a fairly tight ship, you don’t want to risk throwing that off by introducing this software that all of your employees have to get used to, right?

Don’t worry. Operandio is a hotel management software solution that doesn’t just streamline your procedures and automate your processes. It’s also easy-to-use, and it gives you complete control over how your business is run.

After all, there are many factors that go into hotel management that a hotel management system needs to cover, including:

  • Finances such as budgets and accounting
  • Staff training
  • Supporting daily operations
  • Maximizing business performance
  • Resolving complaints and inquiries from customers
  • Ensuring compliance with health and safety regulations

On top of all of that, you have to manage your staff so that they are all on the same page as you. No matter how hard you work on your hotel, if your employees are not equipped to provide a high level of service, you will be out of luck.

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The best hotel operations management software – Operandio

Operandio is more than just hotel management software. It is a comprehensive business application that allows you to:

  • Digitize all of your documentation for your staff to access easily
  • Allow for seamless messaging between all of your staff
  • Track the progress of your staff’s tasks and ensure their completion

… and more!

Increase Efficiency

Because Operandio digitizes your processes, it takes less effort to coordinate your staff, as they have all the information they need in easily accessible hotel management system software.

Use Less Resources and Reduce Costs

Operandio is hotel management system software that removes the need for paper and stationary, as it allows you to store all of your important processes and tasks without needing to write them down.

Keep Track of Everything

With hotel management system software, you can seamlessly view all processes and tasks and update them whenever necessary. This makes it incredibly easy to know what tasks have been completed, and follows up on tasks that have yet to be completed.

Scale Your Business More Effectively

As your business grows, it is easy to update all of your information in Operandio to reflect that. This is because Operandio makes it easy to keep track of any changes in performance and standard operating procedures across your entire business and single branches.

Are you looking to replace paper checklists in your business? Operandio will help you replace paper in your business, improve staff accountability, delegate jobs and replicate consistently business processes across multiple locations.

Lower Your Insurance Premiums

Operandio keeps a stamp of important details such as date, day, time, location and employee on your SOP and compliance records, so you can prove your business’ insurability to your insurer beyond any doubt.

The Runners-Up

Operandio might be a complete hotel management software package, and it might even be the best hotel management software package, but it’s not the only one. As a hotel manager, your goal should be to find the hotel management software that works best for you. 

That’s why we’ve also listed some of the hotel management software runners-up. These software solutions are not as complete nor as comprehensive as Operandio, but they still have a lot to offer. It is important to know both the pros and the cons of these software solutions, so you can better understand why Operandio is best.


Cloudbeds is a hotel management suite that prides itself on its ease of use, and its centralised HMS functionalities, all of which combine under a single synced login. Its features include a PMS, booking engine, channel manager, marketplace, revenue management tool and payments. It boasts both a simple UI and powerful features.

However, there have been concerns with Cloudbeds expressed by users. It is lacking in certain integrations (such as CRM, accounting, point of sales, etc.), meaning you have to seek a third party in order to use those functions. Additionally, Cloudbeds does not have a dedicated mobile app, which puts it at a major disadvantage when compared to its peers.


RoomRaccoon aims to provide all the tools necessary for managing every aspect of a smaller hotel from a single platform, such as a hotel-first PMS and channel manager with an integrated booking engine to help increase direct bookings and automate upselling. Its offices are spread over several regions all over the world, supporting various language options.

Criticisms that have been levied against RoomRaccoon are to do with its customer service. RoomRaccoon is lacking in certain features such as mobile app integration, a dedicated user forum where users can suggest features, and more means of communication with RoomRaccoon’s customer service team than email only (such as phone). 

Little Hotelier

Like its name suggests, Little Hotelier exists to meet the needs of small businesses. Its hotel management software makes it easy to manage a property, attract more guests, convert direct bookings, maintain a website and take online payments. It even avoids the mistakes of its predecessors by having a mobile app that makes this platform easy-to-use on-the-go.

However, there have been complaints that the browser version is more user-friendly than the mobile app. Additionally, Little Hotelier does not come with a currency exchange widget, which makes it difficult to use if your hotel has international branches. Finally, the booking engine has less payment options and gateways than its contemporaries.

RMS Cloud

RMS offers scalable cloud-based technology in order to manage, operate and grow hospitality accommodation businesses. It boasts a bevy of features, and advanced integration capabilities that work well with third-party add-ons. Unlike a lot of the hotel management software on this list, RMS Cloud serves more than just small hotels, including holiday parks, resorts, boutique hotels, hostels, etc.

However, there is a consensus that it could afford to be more streamlined. There are some complaints about the setup being too complicated; and various processes taking more steps than necessary, such as taking payments and compiling reports.

innRoad All-in-1

innRoad All-In-1 is a feature-rich hotel management software designed to help save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, innRoad’s all-in-one solution includes reservation management, a high-converting booking engine, channel management with connections to 100’s of OTAs, credit-card processing, and revenue management tools.

However, some say that it lacks the customizability that a lot of hotel management software comes with. While this can be compensated for somewhat with innRoad’s many features, some find its rigidity to be restrictive, as there are a lot of tweaks that users want to make to existing functions that they find they cannot.

roomMaster by innQuest

roomMaster prides itself on being hotel management software that is feature-packed with everything hoteliers need from hotel PMS, EMV Credit Card Payment Processing, more than 125 Reports plus Advanced Reporting, Daily Flash Reporting and Accounting Exports, Online Booking Engine, Online Distribution and Channel Manager (GDS/OTA), point of sale (POS), Activity Scheduling, Revenue Management, Smart Hotel Automation, CRM and 100+ hospitality APIs & integrations.

There are certain important features that roomMaster appears to be lacking, such as third-party integration and the ability to create short video tutorials for staff to use as reference. In addition, certain aspects could use an improvement, such as their POS system and their search functionality.


HotelConnect is designed to simplify and automate all operations for modern hoteliers and their guests. From the booking engine to check-out, from front desk to revenue management, every process is easier, faster and more connected. It also has extensive third party support and offers some customizability, making it a fairly versatile hotel management software solution.

However, its user-interface is sorely lacking, combining a dated aesthetic with an unappealing colour scheme that can make the software somewhat unpleasant to use, particularly for staff who are new to the software and its many features. 


Guestline is a hotel management software that offers software solutions for hospitality, property management systems, distribution management, PCI-DSS compliance, EPoS systems, central reservation systems, and conference & banqueting systems. Like many other hotel management software systems, Guestline offers its services on a cloud-based platform that can be accessed from anywhere. They are renowned for their customer support, which includes regular software updates.

But, these pros come with their own cons. For example, updates are implemented immediately without being previewed on a training site so that staff can become familiarised with them and managers can adjust procedures accordingly. The accounting system, while well-made, can be complicated to use. If you’re using a POS system with a different company, it can result in communication problems with the software.


WebRezPro is a complete, automated and flexible cloud property management system designed to increase productivity and revenue for all types of accommodations. From reservation and inventory management to accounting and reporting, the full-featured yet easy-to-use solution modernizes and streamlines front desk and back office operations. WebRezPro offers flexibility and efficiency for running a hotel.

However, it is not without problems. Its most glaring would be its lack of logging for each individual employee, which makes accountability difficult. Additionally, it can be difficult to separate multi room reservations, which makes it complicated if a person wants to book multiple rooms under one name and then wants to split the costs when they arrive.

Why do I need the best hotel management software?

You need an effective hotel management system because keeping track of your hotel’s staff and the tasks they should perform can become overwhelming even if you’re the most experienced hotel manager.

The best hotel management software provides a wide range of functions in order to cover all aspects of managing your hotel. By automating as many tasks as you can, you will be able to focus on improving your customers’ experiences, which will result in business growth. You can operate your hotel as efficiently as possible with hotel management software such as Operandio. 

What if your staff is always busy?

And, they will be.

It takes a lot of effort to coordinate hotel staff. You have to:

  • Devise your standard operating procedures
  • Train your employees so they understand those procedures
  • Monitor and enforce a high standard of work completion
  • Update the procedures wherever necessary, then retrain staff accordingly

It is certainly possible to achieve this without the use of some kind of hotel management system to help you. However, it is not easy, and you’ll only hold your business back. With Operandio, the best hotel management software, you can create checklists and assign tasks to make this process as simple as possible.

What if there are tasks that aren’t completed?

Look, sometimes tasks do not get completed, and that’s okay. But, when that happens, you want to get on top of it. The only way to solve the problem affecting your staff is to identify it first, and that’s where a hotel management system helps. In order to improve your hotel’s accountability, Operandio enables you to keep track of who is responsible for which tasks, and whether they were completed. In using Operandio, you can ensure that tasks are completed on time and to standard.

What if you have multiple hotels?

Well, if that’s the case, you really need a hotel management system. After all, you probably want to make sure that your procedures are adhered to across the board. The Operandia hotel management software provides your hotel staff with an easy-to-access information hub. You can update this hub with process documents and videos, so that everyone is fully aware of their responsibilities.

How do you keep your hotel safe for staff and customers?

It is important for your hotel to provide a safe environment for your guests and for your employees to work in. Your hotel business is guaranteed to fail if you do not provide a safe environment for your customers and staff.

What’s the best way to do that? You need to make sure that the employees know what’s expected of them, be it;

  • Security procedures
  • Maintaining cleanliness
  • Responding to hazards, etc.

A hotel management system like Operandio makes it easy for you to reach your staff and ensure they have the training and materials they need to maintain a safe hotel environment.

How much is Operandio going to cost me?

There are currently two pricing plans for Operandio.

  • Business, which is ideal for managing day-to-day business operations for an affordable price, as you’ll receive:
  • Unlimited process & task management
  • Team communication & news feed
  • Business Knowledge Base
  • Manager dashboard & notifications
  • Unlimited 24/7 support
  • Enterprise, an option for large or complex businesses that require custom configuration, where you’ll receive everything in the business plan, and:
  • Detailed reporting
  • Bespoke roles & permissions
  • Custom organization structure
  • Custom billing terms
  • Dedicated Enterprise support

Request an Operandio demo today, and take control of your business in ways you’d never have thought possible.