BOUNCE Inc. is a leading indoor adventure and trampoline park operator, with 22 venues across Australia. Known for delivering high-energy, safe, and engaging experiences, BOUNCE has been at the forefront of the indoor recreation industry for over 12 years.

BOUNCE prides itself on being a place that creates and celebrates joy, fun, and self-powered adrenaline, with the purpose of inspiring movement, self-expression, and human connection. The company employs over 1700 team members and hosts millions of Australians of all ages each year.

The challenge

Before implementing Operandio, BOUNCE faced challenges maintaining consistent operations across 22 venues across the country. With a business that is so heavy on compliance and operations, it was vital that they implemented a solution that could easily track and maintain standards across all of their locations.

Prior to moving to Operandio, BOUNCE used a mixture of old legacy systems and paper-based reporting for its reporting and compliance. These traditional methods lacked the efficiency and real-time visibility to ensure consistent safety and operational standards, especially as their business scaled rapidly. Periodic manual checks were time-consuming and made maintaining a holistic view difficult.

The solution

BOUNCE Inc. adopted Operandio to address three key areas:

• Streamline operations 
• Improve compliance management
• Unify global reporting across multiple locations

The platform provided a centralized system for real-time monitoring, standardized checklists, and efficient reporting.

The Operandio team worked closely with BOUNCE to tailor the solution to fit the team’s needs and provide them with a solution that worked as they needed it from the first day.

Operandio’s powerful operations and compliance solution revolutionized business operations, creating a standardized system across all locations. With Operandio, BOUNCE could standardize and automate all compliance and operational tasks, allowing its team to continue doing what they do best.

Seamless Implementation and Training

The transition to Operandio was smooth, with comprehensive support from the Operandio team.

This support has continued over time. Operandio has worked with BOUNCE, providing 24/7, 7 days a week support and continued development of the platform to support the business’s needs further.

Results

• Streamlined, Cost-Effective Training at Scale: Operandio’s intuitive, mobile-first training platform made onboarding and upskilling frontline teams across all locations easier. This meant faster ramp-up times, higher engagement, and significantly reduced training overhead.
• Enhanced Compliance: Standardized checklists made it easier for staff to complete compliance tasks accurately and efficiently.
• Robust Audits & Inspections for Compliance: BOUNCE can now complete and track audits and compliance checks far more easily, ensuring every location meets corporate and regulatory compliance standards. Custom audit forms and compliance checklists help maintain operational excellence and standardize brand expectations.
• Seamless Task Management & Digital Checklists: Every location now follows structured digital checklists for opening, closing, and shift prep. Operators can easily track completed tasks in real time, ensuring no critical steps are skipped.
  
• Improved Visibility: Real-time data allowed management to monitor operations across all venues, identifying and addressing issues promptly.
  
• Streamlined Reporting: Automated reports provided quick insights into operational performance, facilitating informed decision-making.

Conclusion

By implementing Operandio, BOUNCE Australia achieved greater operational efficiency and compliance across its venues. The platform’s intuitive design and robust features empowered staff at all levels to maintain high standards and deliver exceptional customer experiences.