Social Fair is a family entertainment center operator with two vibrant venues in Coburg and Cranbourne. Designed to provide unlimited family fun, each location offers a mix of attractions including high ropes courses, climbing arenas, adventure play zones, and mini golf, complemented by a full-service restaurant, bar, and café

Social Fair specializes in hosting unforgettable events, from birthday parties to school excursions, offering activities designed to engage guests of all ages. With a commitment to safety, operational excellence, and memorable guest experiences, Social Fair has become Victoria’s go-to destination for family fun.

The challenge

Before implementing Operandio, Social Fair faced several operational hurdles:

• Inconsistent staff compliance: Ensuring all team members adhered to safety protocols and completed checklists on time was a persistent challenge.
  
• Manual processes: Reliance on paper-based checklists made maintaining uniform standards across both locations difficult.
  
• Limited visibility: Monitoring compliance and operational performance across venues was time-consuming and inefficient without a centralized system.
• Fragmented learning: Without one source of truth for all learning in the business, it was difficult to ensure that all staff were trained to the same standards and training was updated regularly.

The solution

Social Fair adopted Operandio’s comprehensive operations management platform to streamline operations and enhance safety compliance.

With Operandio, Social Fair achieved:

• Standardized digital checklists: Transitioning from paper to digital checklists ensured that all safety and operational procedures were consistently followed.
• Real-time reporting: Managers gained immediate access to compliance reports and operational data, allowing real-time decision-making.
• Multi-location oversight: The platform allows seamless monitoring of both venues through a single dashboard, eliminating the need for managers to be on site at all times.
• Automated temperature monitoring: Operandio’s sensors continuously monitor critical equipment, alerting staff to any temperature deviations to prevent food safety issues and stock loss.
• Integrated training modules: The built-in Learning Management System (LMS) streamlined staff onboarding and ongoing training, ensuring all team members were up-to-date with the latest protocols.

The Results

Implementing Operandio led to significant improvements in Social Fair’s operations:

• Enhanced efficiency: Opening and closing procedures became more streamlined, reducing closing times by 50%.
• Improved compliance: Digital checklists and real-time reporting ensured that safety standards were consistently met across both locations.
• Time savings: Automated processes and centralized oversight freed up management time, allowing for a greater focus on guest experience and strategic initiatives.
  

Looking Ahead

With Operandio as a trusted partner, Social Fair is poised to continue delivering safe and enjoyable experiences for families across Victoria. The platform’s scalability and robust features provide a solid foundation for future growth and innovation.