How to Fix Poor Organisational Communication in Your Workplace in 6 Easy Steps

By David Rigbye February 21, 2023

One of the major benefits of Operandio is that it comes with features that strengthen communication in your workplace. Good communication is crucial for business success, and any business software worth the price of admission will effectively improve your business communication while enhancing productivity and efficiency. 

In this article, we’ll talk about how to fix poor organizational communication in your workplace in 6 easy steps.

Six steps to fix poor communication in the workplace

There are many steps that management can take to fix poor communication in the workplace. These methods include;

Step 1 – Use Operandio to automate communication procedures

Operandio is a powerful workplace communication tool that makes it easy for your entire workplace to stay in contact with each other. With Operandio, you are able to;

  • Message employees directly, both individually and as a group
  • Create a knowledge base that stores all of your procedures for employees to use as a reference
  • Send employees feedback based on metrics that Operandio helps you collect

Step 2 – Develop a communication plan

A workplace communication plan is a strategy that outlines how your business will communicate with its employees and other stakeholders. The plan typically includes guidelines for how information will be shared, who will be responsible for communicating it, and what channels will be used to do so.

Elements of a workplace communication plan may include; 

  • Regular meetings
  • Newsletters or email updates
  • Internal communication tools or platforms
  • Training programs
  • Crisis communication protocols. 

The plan should be tailored to the specific needs and culture of your business, and should be regularly reviewed and updated as needed to ensure its effectiveness.

Step 3 – Encourage feedback and create feedback mechanisms

Workplace feedback mechanisms are methods or systems that your business can use to gather feedback from your employees, customers, and other important stakeholders. Feedback mechanisms can be formal or informal, and they may take various forms, such as; 

  • Performance evaluations, which are regular reviews of employee performance, typically conducted by a supervisor or manager
  • Employee surveys, which are surveys that gather anonymous feedback from employees about their experiences, job satisfaction, and opinions on various workplace issues
  • Suggestion boxes, where employees can submit anonymous suggestions, ideas, or feedback
  • Focus groups, which are small groups of employees or customers who are brought together to discuss specific issues or provide feedback on products or services
  • One-on-one meetings that are regular meetings between employees and their supervisors to discuss performance, goals, and feedback

When implementing workplace feedback mechanisms, it’s essential to ensure that feedback is used to drive change and improvement within your business, rather than being ignored or dismissed. You should also ensure that feedback mechanisms are inclusive and accessible to all employees, and that feedback is treated with respect and confidentiality.

Step 4 – Promote transparency and honesty

Creating a culture in your workplace that values transparency and honesty will promote those same values in your employees. Here are some ways to promote transparency and honesty in the workplace:

  • Lead by example, and model transparency and honesty in your own behaviour and communication
  • Communicate clearly and frequently, share information with employees on a regular basis, and be transparent about company goals, performance, and decision-making processes
  • Create opportunities for employees to share feedback, ideas, and concerns without fear of retribution
  • Establish clear policies and expectations, in which you clearly outline expectations for employee behaviour, and establish policies that support transparency and honesty, such as whistleblower protections
  • Provide training and support for employees to develop communication skills, conflict resolution, and ethical decision-making
  • Recognize and reward honesty, so you can celebrate employees who demonstrate transparency and honesty, and recognize the positive impact that these behaviours have on the organization
  • Foster a culture of trust and openness by creating opportunities for team-building, collaboration, and community involvement

Step 5 – Develop active listening skills

Active listening skills are an important management tool for facilitating workplace communication. Developing these skills include doing the following;

  • Be present and fully engaged when in conversations with colleagues or clients
  • Listen to understand, not just to respond. Ensure your response addresses the needs of the person trying to contact you
  • Ask questions to clarify information, demonstrate your understanding, and encourage your employees to elaborate on their points
  • Recognise your own biases and preconceptions, and actively work to overcome them to avoid misunderstandings or misinterpretations
  • Practise empathy by putting yourself in the employee’s shoes, considering their perspective and demonstrating understanding

Step 6 – Manage information overload

By limiting information channels and prioritising information, you can ensure that your employees are always aware of what’s expected of them, and are able to focus effectively on their work. You can take the following steps to manage information overload in the workplace;

  • Offer training for employees on information prioritisation
  • Create guidelines for employees on the use of communication tools (include recommendations on how to avoid information overload, such as using filters or limiting the number of sources of information)
  • Provide resources to employees, such as access to productivity tools or software that can help them manage their workload and organize information
  • Encourage collaboration and sharing of information between team members
  • Foster an open and transparent culture where employees can share ideas, feedback, and information freely

How can Operandio help promote workplace communication?

What makes Operandio the ideal workplace communication software is its many features, all of which work seamlessly to facilitate communication in your business. Operandio provides management tools that aid the day-to-day operations of your workplace.

Knowledge base

Operandio helps you create a structured Knowledge Base with whatever information and resources you provide. Both you and your staff can then easily search this Knowledge Base using simple keywords any time on any device. That way, employees are always aware of what is expected of them.

Procedure storage

When you need to update your procedures, Operandio makes the process as simple as possible. You can update your procedures and notify your entire team at the click of a button, eliminating any confusion.

Messaging services

Operandio helps you keep in constant contact with everybody in your business. Whether you want to message individual frontline workers, specific divisions, the staff of a specific branch location, or everybody in your entire business – you can contact them with ease.

Feedback functionality

Thanks to Operandio, you can use acknowledgements to prioritise important messages for your staff and make sure they are actioned. You can then provide feedback to ensure that your staff are always aware of potential improvements that could be made.

Frequently Asked Questions

Why is communication important in the workplace?

Communication is important in the workplace because it facilitates the exchange of information, ideas, and feedback, which can improve productivity, collaboration, and decision-making. Good communication also helps to build trust and relationships among team members, avoid misunderstandings, and create a positive work culture. The long term effect of good communication is a more cohesive workplace that is better equipped to both accommodate the needs of their employees, and solve problems effectively.

Why is poor communication in the workplace a problem?

Poor communication in the workplace is a problem because it can lead to all kinds of negative work events; including misunderstandings, mistakes and conflict. For employees, it can also lead to missed deadlines, inaccurate work, and poor customer service, which can create a negative work environment, causing stress, frustration, and low job satisfaction. For a business, poor communication leads to a bad company reputation, which results in difficulty attracting both new employees and potential customers.

What are the signs of poor communication in my business?

If your business has poor communication, the following signs will begin to develop between your employees. It is important to be vigilant and address these issues as early as possible, as that will make them easier to solve and mitigate their negative effects on your business. 

These problems include;

  • Lack of clarity in goals and expectations from management to employees
  • Lack of trust between team members who can’t communicates their individual needs
  • Confusion regarding roles and responsibilities, leading to conflict as employees overlap
  • Missed deadlines and poor work quality due to the miscommunicated expectations
  • Low morale and job satisfaction, as employee voices are not being heard, giving them less agency

What causes poor communication for businesses?

There are many factors in a business that can result in poor communication. Typically, the management is responsible for facilitating communication amongst employees, so it is their responsibility to be aware of these causes and implement measures to correct them if they’re present. 

These causes are the following;

  • Lack of a clear communication plan, as a lack of actionable steps make addressing communication problems more difficult
  • Lack of feedback mechanisms, as that robs employees of their bargaining power and removes the opportunity for their voices to be heard
  • Lack of transparency and honesty, which causes confusion and reduces the effectiveness of any forms of communication within the business
  • Poor listening skills, as communication is only effective when all parties listen and take their words into consideration
  • Information overload, as overexerting an employee reduces their ability to apply nuance and prioritise important messages

Request a demo for Operandio today, and fix the communication of your workplace today.