Gym Employee Accountability Tips

By David Rigbye December 2, 2022

If you own a gym, you know the importance of gym employee accountability. Gyms may not be staffed 24/7, but that doesn’t mean that fitness employees don’t play a crucial role in the success of any gym. Much like how your personal trainers hold their clients accountable for their training, you need to hold your employees accountable for their work.

That’s where Operandio comes in, as nothing makes gym employee accountability easier. 

What are good measurements of gym employee accountability?

Like with any other industry, it is important that gym owners measure the necessary key performance indicators (KPIs) to get a sense of the performance of their employees and hold them accountable where necessary. Operandio makes this process a lot easier by automating the measurement process and giving you the data you need. 

Number of active members

If your gym is good, the people will come. After all, there are a lot of people who want to be healthy – what better way to exercise than a gym? But what if your gym is looking more empty than usual? It’s usually not a good sign for your business’ longevity if customers aren’t showing up. That’s why it’s important to determine if your employees are responsible for low turnout.

Gym equipment upkeep

Gym equipment is sophisticated. It requires regular maintenance and cleaning. Not to mention that there’s nothing more frustrating than having to try and sort through weights yourself because someone didn’t rack them properly previously. If your staff are working effectively, your gym environment will reflect that. If there’s a sense of general disorder or uncleanliness, your employees may be why.

Regular completion of gym employee tasks

If you’ve got a backlog of uncompleted daily tasks from your employees, it’s an indicator that something needs to change – either with your management style or the work ethic of your employees. That’s why it’s important to keep track of your employees and make sure they are staying on top of their designated tasks.

Hours of staffed work

As we previously mentioned, there are long stretches of time where gyms go unstaffed and patrons help themselves. That said, if a staff member isn’t effectively managing their time, it will have negative effects on your other employees. It is therefore important that you make sure employee productivity is relative to how they are using their time. 

Gym reviews

Customer reviews are incredibly important for gyms. Usually, when someone’s working out, they’re too preoccupied to give you their opinion on your athletic establishment, so reviews are the best quality indicator you’ve got. If your gym is getting less than positive reviews, your best course of action is to work with your employees and figure out why.

What steps can I take to ensure my gym staff are accountable?

Below, we’ve listed the steps that you can take to ensure the accountability of your fitness or gym employees. If you want to make this process as easy as possible, we strongly recommend you use Operandio, as it practically does these steps for you with its innovative design and various features.

  1. Implement software such as Operandio that is dedicated to the operations management of your business

Operandio is built to make it easy for you to track employee related KPIs and benchmark the performance of your business. You’ll be able to keep your employees accountable by observing how you delegate your tasks and how they aid your business performance.

  1. Inform your staff on all they need to know

Your staff may be amazing, but they can’t intuit what you need from them all of the time. You need to make sure that they have access to resources that make it abundantly clear what their tasks are, as well as the standards that those tasks are beholden to. Operandio makes this possible by allowing you to create checklists, as well as a knowledge base for employees to access.

  1. Keep an eye out for trends and reward those that go above and beyond

Is your gym seeing a spike in success? Congratulations! Let your staff know and celebrate that victory. If a particular employee is doing really well, show them your appreciation. With Operandio’s communication features, it is easy to reach out to your employees and message them directly.

  1. Ensure that your staff have all of the necessary tools to succeed

You might be able to work out without gym equipment, but your employees should not be expected to perform their jobs without any tools that can help. That’s why Operandio gives your employees access to;

  • Digital checklists
  • An easy to access and update knowledge base
  • Communication and feedback capabilities
  • Data analytics and reporting tools
  • Mobile scalability
  1. Use checklists to create achievable goals

You tell gym patrons to have clear goals when they work out, so why wouldn’t you give clear goals to your employees for them to complete? With Operandio’s checklist, you create achievable tasks that your employees can check and complete as they go through their workday. 

  1. Encourage dialogue with your employees

Employees should be listened to. Not only is it a morale booster to know that your boss cares about what you have to say, but employees often have great suggestions for how to improve your business practices. That’s why Operandio gives you easy messaging capabilities to talk to your employees at any time.

Where can I get Operandio for my gym?

If you like what you’ve read, and you’d like to use Operandio to help the accountability of your fitness or gym employees, the sign up process is incredibly easy. Request a demo for Operandio today, and increase your workplace productivity.