Restaurant Employee Accountability Tips

Restaurant employee accountability is incredibly important for any restaurant business. Its purpose is to make sure that employees are meeting the standards that you are setting as the business owner. 

Accountability is very important for restaurants because your employees affect various critical aspects of how your restaurant is run; from the quality of your service to the compliance of your business with restaurant regulations.

As a restaurant owner, you need to easily be able to keep track of employee accountability on a regular basis. This is where Operandio will help. 

What are good measurements of restaurant employee accountability?

There are certain key performance indicators (KPIs) that you can use to assess the accountability of your restaurant employees. These KPIs allow you to see where your staff excel, and where they can improve. 

Because of this, it is important to know which KPIs to look out for. We’ve listed the following KPIs, as we believe they make the most sense for a restaurant.

The number of tables covered

“Quality over quantity” is how the saying usually goes. However, what if we told you that your business actually needs to have both? What we mean by this is that your employees need to deliver the best service they can, but they also need to deliver that service to as many patrons as possible. With this KPI, you can get a sense of if your staff are delivering quality service to enough customers to ensure the longevity of your restaurant.

Total item worth sold

Measuring the total item worth your restaurant sells helps you determine how effective your staff are at encouraging your customers to buy your food regularly. Your staff probably has impeccable front of house skills that allow them to easily engage with customers. However, if your staff’s stellar customer service doesn’t translate to sales, there is a problem that you need to address.

Daily responsibilities completed

Every worker, regardless of their industry, has a series of tasks that encompass their work day. For restaurant workers, this can include all kinds of jobs such as cleaning, setting tables, organising storage rooms and fridges, food preparation, etc. Because these tasks need to be completed, it is a major red flag if your employees are finishing their workday with a backlog of tasks that still need to be done.

Attendance and hours worked

How employees use their time is important. You need to be able to monitor the time in which they arrive, and the time it takes for them to complete their tasks. The goal is to ensure that your staff are completing their tasks as efficiently as possible. 

Qualitative customer feedback

There are many factors that go into a successful restaurant; from the quality of your food to the experience that you provide. Customer reviews help because they provide a broad understanding as to where your restaurant can improve. From that, you can determine how to help your employees improve your business.  

What steps can I take to ensure my restaurant staff are accountable?

Here are some easy steps that you can use to make sure that your restaurant staff are held accountable. They are easy to incorporate into your current business practices because a lot of them are automated by Operandio, restaurant management software that helps your business operate at its best.

1. Use a dedicated software solution like Operandio

The future is now! Technology enhances businesses on a regular basis, but few of them do so to the level that Operandio does by seamlessly helping you benchmark performance across your staff and site. Operandio is restaurant management software that streamlines the process of tracking KPIs and ensuring the accountability of your restaurant employees.

2. Set clear guidelines, both for yourself and your staff

In order for your staff to perform, you need to set clear expectations that they can meet. This is achieved by creating specific tasks and communicating them effectively. Using Operandio’s checklist functions, you can outline everything you need employees to complete, and you can brief them on these tasks whenever necessary.

3. Monitor your staff and keep an eye out for star performers

Operandio helps you track the performance of your employees with a variety of important metrics. From this, you can let employees know where they exceed expectations and reward them accordingly. Not every interaction with employees needs to be you telling them where to improve, after all.

4. Ensure your staff are well equipped

You can’t expect your employees to work at their best if you don’t provide them with the necessary tools. That’s why Operandio has a variety of features, including;

• Digital checklists to keep employees aware of their tasks
• An easy to access and update knowledge base
• Communication and feedback capabilities
• Data analytics and reporting tools
• Mobile scalability
  

5. Use checklists to show daily progression

Don’t just use checklists to tell your employees what to do. Use checklists as an indicator of employee performance. Nothing motivates a successful employee to continue their hard work than to witness its effects first hand.

6. Regularly engage with your staff

Provide employees with avenues for expressing their thoughts and opinions to you. If they have suggestions for improving your restaurant, it is in your best interest to hear them out. That’s why Operandio offers communication functionality, so you can reach your employees (and vice versa) at any time.

Where can I get Operandio for my restaurant?

If you like what you’ve read, and you’d like to use Operandio to help the accountability of your restaurant employees, the sign up process is incredibly easy. Request a demo for Operandio today, and increase your workplace productivity.