2025 Multi-Unit Management: Challenges & Solutions

Key Takeaways

• Multi-unit management requires a different skill set than running a single location. Beyond a few units, manual processes collapse and operators quickly lose control without scalable systems.
• Food safety rules are tightening. With FSMA 204 deadlines approaching, multi-unit brands must maintain centralized compliance tracking to avoid fines, failed inspections, and damage to their brand.
• Technology can cut inventory errors by 20–50%, yet only 13% of operators are satisfied with their current systems. But platforms like Operandio close this gap with integrated inventory, compliance, and task management built for multi-unit operations.
• Many leadership promotions fail when senior managers step into multi-unit roles without proper training or support. Hence, strategic development programs are now essential for building capable leaders.

Running a single restaurant is tough. Running ten or more is a whole different challenge. The systems that once worked — paper checklists, ad-hoc communication, and constant hands-on oversight — quickly reach their limits.

That’s the reality of multi-unit management in 2025. Operators are dealing with rising food costs, stricter compliance rules, and a workforce that’s harder than ever to retain. Without scalable systems, complexity grows faster than the business itself can handle.

This guide explores the biggest challenges multi-unit operators face in 2025 and outlines practical solutions supported by industry data and proven practices. You’ll see how modern tools and systems, like Operandio, help operators overcome complexity, maintain compliance, and scale with confidence.

What is Multi-Unit Management?

Multi-unit management is the strategic coordination of operations, compliance, and performance across several business locations from a central hub. At its core, it relies on task management, clear reporting dashboards, and digital standard operating procedures (SOPs) that can scale with the business.

But today, managing multiple sites goes far beyond simple oversight. Operators face increasingly complex compliance demands, including the upcoming FSMA 204 traceability rules, which will require detailed food tracking across the entire supply chain by 2026.

To meet these demands, operators need integrated systems that unify compliance, operations, and reporting. 

Modern multi-unit managers must balance efficiency, regulatory compliance, and brand consistency, all while maintaining visibility across dozens of locations.

Pro tip: The most successful operators don’t leave compliance to chance. They use digital systems that automate routine tasks — like temperature monitoring, cleaning schedules, and audit trails — allowing managers to spend less time chasing tasks and more time driving growth.

Key Benefits of Effective Multi-Unit Management

Benefit #1: Scalable Compliance and Risk Reduction

Digital systems help multi-unit operators cut compliance violations by maintaining concistent food safety practices across every location.

When each site follows the same digital framework, you avoid the inconsistencies that often lead to failed inspections, fines, or damage to your brand’s reputation..

Benefit #2: Accelerated Technology Adoption and ROI

Multi-unit operators lead in technology investments, with 53% introducing new technologies to increase revenue compared to just 42% of single-location operators.

This technology focus delivers measurable results in sales, employee effectiveness, and customer satisfaction.

Benefit #3: Cost Optimization Through Resource Sharing

Multi-unit operations enable bulk purchasing power and shared resources that single locations cannot access.

You can redistribute inventory between locations based on demand patterns, reducing waste and improving profit margins across your entire portfolio. 

Benefit #4: Superior Customer Experience Through Consistency

When a customer visits any of your locations, they receive the same high-quality food, fast service, and consistent overall experience. 

This reliability builds trust and encourages customers to choose your brand over competitors, especially when traveling or visiting different areas where your locations operate.

This is achievable with a connected workforce platform that enables consistency by providing unified training and communication tools. 

Most multi-unit restaurants that are committed to improving restaurant efficiency find that consistent processes are key to scaling successfully. 

Benefit #5: Enhanced Operational Consistency

Well-documented standard processes ensure customers receive the same experience regardless of which location they visit.

This consistency fosters brand loyalty and simplifies training, as staff can transition seamlessly between locations. 

Common Challenges in Multi-Unit Management

The Staffing Crisis That’s Paralyzing Growth

The challenge: Multi-unit operators face a staffing nightmare that makes expansion nearly impossible without systematic solutions.

Restaurant managers describe a cycle in which high turnover creates overworked staff, which in turn leads to more departures and higher recruitment costs. 

The situation has become so severe that most multi-unit operations are running perpetually understaffed, with training costs spiraling upward as they constantly replace departing employees.

The Financial Squeeze Between Rising Costs and Customer Pushback

The challenge: Multi-unit operators are caught in a devastating squeeze between soaring supplier costs and customers’ resistance to higher prices.

Recent TouchBistro research indicates that multi-unit brands experience significantly higher supplier price increases than single-location restaurants, necessitating aggressive menu price adjustments that are driving customers away.

Operators report that customers are spending less overall, reducing their alcohol purchases, and visiting less frequently. This creates a dangerous cycle where higher prices are necessary for survival but harmful to long-term customer relationships.

The Technology Integration Dilemma

The challenge: While technology promises operational efficiency, most multi-unit operations struggle with disconnected systems that create more problems than they solve.

Understanding how fragmented systems are costing multi-unit franchises millions every year is crucial for operators looking to optimize their technology stack. 

Many operators find themselves managing separate systems for POS, inventory, scheduling, and compliance that don’t communicate with each other.

Maintaining Brand Consistency at Scale

The challenge: Every additional location increases the risk of inconsistent customer experiences that can damage your brand reputation.

Each location may interpret company policies differently, resulting in variations in food quality, service standards, and operational procedures. 

This challenge intensifies as locations spread across different markets with varying regulations and customer expectations. 

Operators must focus on how to avoid common food safety mistakes in restaurants through better communication protocols.

Critical Tech & Solutions for Efficient Multi-Unit Management

#1: Operandio: The Comprehensive Operations Platform

Operandio provides an integrated solution designed explicitly for multi-unit restaurant management, addressing the challenge of fragmented systems that cost franchises millions of dollars annually.

The platform combines task management, compliance tracking, automated temperature monitoring, and real-time reporting in a single interface accessible across all locations.

Other key features include digital food safety compliance automation, customizable task checklists, integrated communication tools, and comprehensive reporting dashboards that provide visibility into every aspect of your operations.

#2: Jolt: The Legacy Task Management Platform

Jolt focuses primarily on task management and compliance tracking for multi-unit operations, offering digital checklists and basic reporting capabilities.

The software’s strength lies in its established presence in the market; however, operators often report challenges with customer support responsiveness and system flexibility as their operations become more complex.

#3: Connecteam: Workforce Management Solution

Connecteam offers employee scheduling, communication, and basic task management features designed for businesses with mobile workforces.

The platform provides employee scheduling tools, team communication features, and time tracking capabilities that can help coordinate staff across multiple locations. 

However, Connecteam lacks the specialized restaurant compliance and food safety features that are critical for multi-unit restaurant operations. While it serves general workforce management needs, it doesn’t address the specific regulatory and operational requirements that restaurant chains face on a daily basis.

Key Players in Your Multi-Unit Management Team

Multi-Unit Manager (District/Area Manager)

This role oversees 5-15 locations and serves as the bridge between corporate strategy and local execution.

Multi-unit managers must shift from hands-on problem-solving to coaching and developing location managers, requiring strong analytical and communication skills.

Area Supervisor/Regional Director

Area supervisors oversee multiple districts, focusing on strategic initiatives, market expansion, and performance optimization across larger geographic regions.

They analyze trends, identify best practices, and ensure consistent implementation of corporate policies and procedures.

Location General Managers

General managers oversee day-to-day operations at individual locations, implementing corporate standards and reporting performance metrics to multi-unit leadership.

They serve as the front-line connection between corporate initiatives and actual execution in the field.

Corporate Training Coordinators

These specialists develop and implement standard training programs that ensure consistent skill development across all locations.

They create learning pathways that support career advancement from location staff to multi-unit leadership positions. 

Successful programs leverage comprehensive restaurant training programs that scale across multiple locations. 

Modern employee training software enables consistent delivery of training content, while specialized franchise LMS platforms ensure brand standards are maintained system-wide. 

Additionally, organizations require effective systems to track staff certifications across all locations, ensuring compliance and maintaining accurate records of career development.

Streamline Operations Across Every Location With Operandio

Multi-unit property management and multi-unit franchise management require integrated solutions that automate routine tasks while providing the visibility needed for strategic decision-making.

Additionally, operators who thrive in 2025 will be those who embrace comprehensive platforms that simultaneously address multiple operational challenges.

Don’t let outdated systems hold back your growth potential. Modern operations management platforms provide the foundation for scalable, profitable multi-unit operations.

Ready to transform your multi-unit operations? Discover why Operandio is the preferred choice for multi-unit operators who want to streamline operations, improve compliance, and drive growth across all locations.