Best Learning Management System for Frontline Workers 2023
If your business is one of many industries (including hospitality, restaurants, healthcare, etc.) in which your frontline workers act as a crucial point of contact between your customers and the rest of your workforce, you need the best learning management system for frontline workers.
The better you equip your frontline employees to conduct their jobs, the higher quality your customer service will be (which, of course, your customers will recognise). Learning Management Systems (or LMS’) are a simple yet effective way to provide all of your frontline workers with the training, knowledge and skills to operate in your workplace.
Best LMS for Frontline Employees
The problem is, of course, that there are so many learning management systems that it’s hard to decide which one to use. There are many good ones, but which ones are going to have the features and whatnot that work best for you?
That is why we’ve written this article, where we’ve ranked the best learning management systems. We are going to detail the pros and cons of each of these pieces of software, so you have a thorough understanding of which of these LMS are going to work best for you.
Operandio is a premium learning management system for frontline employees. It contains all the features and tools necessary to:
- Eliminate paper checklists with optimised digital processes
- Facilitate communication between your staff and your entire workforce
- Create and provide a wealth of always up-to-date instructional videos, manuals and how-tos
- Monitor organization KPIs and give feedback whenever necessary, ensuring employee accountability
- Provide the perfect noticeboard so everybody knows when processes and procedures are changed in order to improve the business
Another one of the factors that makes Operandio stand out from the competition right off the bat is that it is one of the few to have a complete and reliable mobile platform. That way, you have access to all the features you need exactly when you need them.
The end result is an LMS that boosts productivity in the workplace by addressing all the issues that affect the ability of frontline employees to deliver a high standard of work.
BlueVolt is an eLearning solution that combines an award-winning product training LMS platform with a robust sharing network of more than 5,000 manufacturers, distributors, buying groups, and associations.
It has been praised for its user-friendly software and its collaborative features, and its responsive customer service. It is important that an LMS is easy-to-use, so that a business doesn’t lose time needing to teach new employees how to use the software in their daily operations.
However, many have cited BlueVolt’s customizability as its greatest weakness. As extensive as it is, BlueVolt’s many customisation options can be overwhelming for those unfamiliar with the software.
BizLibrary is a provider of online employee training solutions, including their Learning Management System, Learning Experience Platform, and variety of content libraries. Their Learning Management System is built around the preferences of all users, putting content front and centre, increasing engagement with the training, and driving a culture of learning throughout your organization.
Their LMS is renowned for being feature-rich, allowing users a versatile suite of tools to stock a wealth of important content for employees to locate and use. However, some have had problems with Biz Library’s price, and the lack of customisation options hampered by an unintuitive UX design.
BrainCert offers a comprehensive and secure collaborative learning solution that empowers your entire eLearning journey from start to finish. With BrainCert, you can deliver high-impact training with measurable results that accelerates employee, partner, and customer growth at scale.
Many say that BrainCert is an effective LMS, thanks to its many features that effectively allow for employees to communicate and collaborate with ease. However, there have been many bugs cited with its software, particularly when it comes to slower load times in the backend. Additionally, there have been instances where users were randomly booted from the software.
eloomi is a learning & development platform that allows professionals to create or import micro-learning and enhance every stage of the employee experience; including Learning & Development, Performance Management, Authoring, Appraisals and Surveys, the onboarding of new employees, and the improvement of skills and engagement.
The pros of eLoomi are what you’d expect; including a user-friendly interface that is easy to admin, strong customer service and an easy to perform set up process. However, the lack of a dedicated mobile app has left it a somewhat cumbersome solution, particularly as certain important features and operations are not optimised for mobile usage.
eThink Education provides a fully-managed eLearning solution including implementation, AWS cloud hosting, integration, consultation, and management services for open-source Moodle and Totara. Managed by experts, eThink’s total solution provides a dynamic and customizable platform to meet specific institutional and organizational needs.
This is an extremely popular LMS platform, thanks to many different factors such as its exemplary customer service and its extensive customizability (thanks to its extensive third-party support with other platforms such as Moodle and Totara). However, it’s known for getting a bit pricey, particularly for larger businesses where the costs considerably add up.
Fuse is a Learning and Knowledge Platform for enterprises that gets the tacit knowledge outside of the heads of your experts and into the flow of work. Fuse works where your employees do, turning skills into habits that support higher performance. Fuse’s features include employee onboarding, sales enablement, internal communications, on-the-job learning and analytics.
In particular, Fuse is known for their enhanced data collection and reporting capabilities, and its extensive customizability and social-esque interface making for a heightened usability experience. However, it does have a few gaps feature-wise that necessitate coding to fix, such as a lack of personalised dashboards or features that can streamline software maintenance.
Knowledge Anywhere LMS is designed to be a sleek, user-friendly addition to your training program, our LMS will grow with your team, connect to your favourite tools, and customise to match your brand.
Like many of the entries on this list, Knowledge Anywhere has received praise for its extensive customizability and its responsive customer service team. There have been bugs and usability problems, particularly in the realm of connectivity. Additionally, the course builder section has been cited as lacking in functionality that can make it restrictive for experienced content developers.
Open LMS is an all-around eLearning solution provider that leverages open-source software to deliver an effective and engaging learning experience. As one of the largest commercial providers of eLearning hosting and support services for the open-source Moodle learning platform, it aims to help organizations and institutions deliver great learning experiences without complexities.
Open LMS has an emphasis on structure, allowing users to easily create a focused group of procedures for employees to access. Additionally, Open LMS is renowned for its extensive chat capabilities for heightened communication between employees. Issues cited from users include a lack of certain features that other entries on this list contain, and some back end loading time problems.
What is an LMS (and what does it do)?
A learning management system (LMS) is a tool used to manage all aspects of online training programs. It tracks course progress, provides analytics, and allows instructors to build courses. Many organizations use an LMS to help train employees remotely. Some companies offer free LMS solutions while others charge monthly fees.
The LMS stores everything related to online training—assets, quizzes, surveys, reports, assignments, etc.—and it keeps track of each learner’s progress. This way, you know exactly how many people completed the training and what percentage of those people passed the quiz.
There’s no such thing as an employee that doesn’t need training. Whether it’s introducing a new employee to the ins and outs of your business, or you’re training your existing employees on new procedures (or changes to old procedures), you will be training your employees.
This is where software like an LMS can help. These forms of software store a planned set of activities for imparting knowledge to employees, such that it leads to a growth in job skills required for organizational growth. These could be technical, vocational, or management skills.
Onboarding New Recruits
Onboarding is the process in which new hires are integrated into the organization. It includes activities that allow new employees to complete an initial new-hire orientation process, and learn about the organization and its structure, culture, vision, mission and values.
LMS come with a wealth of features that facilitate all the phases of onboarding, including;
- Pre-onboarding, when the new recruit has been offered the job
- Initial onboarding, when the new recruit first interacts with the new workplace
- Team-focused orientation and training, for aiding the new recruit in working with their peers within the company
- Growth, mentoring, and initial performance, in which the recruit is working autonomously and further establishing themselves within the organization
Further Employee Development
Businesses are constantly changing. As they grow, their procedures change, and employees need to be brought up to speed. That’s why LMS’ come with features that allow for standard operating procedures to be quickly and easily updated and distributed amongst employees.
That way, you don’t have to worry about documentation upkeep, and you can operate with the knowledge that all of your employees have access to all the information they need when they need it.
Data Analytics and Metrics
Data is a crucial tool when it comes to any kind of education, let alone learning management for frontline employees. Any LMS worth its salt is going to come with the capability to record important data such as:
- Knowledge and skills the frontline employee needs to understand
- Case studies that can be used to aid employees
- KPIs and whether or not they’re being met
- Measurable growth in the business (i.e. profits, etc.)
- Feedback between employees
- Praise and complaints from staff interacting with frontline employees, etc.
These data analytics can be converted into important insights that inform your business and approach to frontline employees going forward.
How can an LMS such as Operandio help frontline employees?
Learning management systems offer a variety of software based solutions to:
- Motivate frontline employees, by making their work easier to perform and showcasing their successes
- Encourage employee collaboration by giving them a versatile communication solution
- Ensure that accessing content is always easy, so there’s never any frustration from frontline employees as their needs are being met
- Address employee shortcomings with data-driven insights, so employees always know where they can improve
Easy to access digital procedures and checklists
Say goodbye to the inefficiencies of paper and pen checklists and procedures and the potential for human error when handling documentation. Thanks to Operandio, all of your frontline employees have easy access to all the procedures they are required to perform, and the checklists that detail their daily tasks.
Instant communication and feedback
Operandio provides a means for your entire staff to easily contact each other, regardless of the size of your workforce. That way, your frontline staff never have to deal with the frustration of not having their needs be addressed while they’re on the job. You don’t need to worry about wasting time and effort on micromanaging everyone, as the Operandio online checklist allows you to easily delegate tasks and provide instant feedback.
Access to any necessary information
One of the more draining aspects of running a business is keeping staff abreast of the many standard operating procedures and protocols employed in your business operations. However, your frontline staff need to know when changes are made as soon as they are made in order for their productivity to not be affected. Operandio offers a solution to this problem by providing functionality that allows you to easily store and update your standard operating procedures for any of your employees to find when needed.
Optimized software for a variety of industries
Operandio has been tailor made to function seamlessly for a variety of industries, including;
- Hotels and Resorts
- Childcare and Education
- Cleaning Services, etc.
Where can I get Operandio for my business?
There may be a lot of software solutions that exist to streamline your business operations, but none of them are as effective and as refined as Operandio. No other business software will allow you to benchmark performance across your staff and site, elevating your business to the same degree as Operandio.
Operandio was founded by business owners who know firsthand the difficulties that arise from running a process intensive business with a never ending list of daily, weekly and monthly tasks. It is this knowledge that Operandio used to create the perfect software to address these problems. As a result, Operandio effectively serves all kinds of businesses in multiple industries, regardless of size.
Get your Operandio demo today, and take control of your business in ways you’d never have thought possible.